Refund Policy
Our commitment to fair and transparent refund practices
Last updated: 10/2/2025
Quick Overview
30-Day Window
Full refunds within 30 days
No Questions Asked
Simple refund process
Fair Terms
Transparent conditions
Refund Eligibility
You are eligible for a full refund if:
- You request a refund within 30 days of purchase
- You have not used more than 50% of your purchased tokens
- You have not generated more than 3 presentations with the purchased tokens
- The refund request is not due to violation of our Terms of Service
Partial refunds may be available if:
- You have used some tokens but within reasonable limits
- You experienced technical issues that prevented proper use of the service
- You have a valid reason for requesting a partial refund
How to Request a Refund
1
Contact Support
Send an email to support@slivora.com with your account details and reason for refund
2
Review Process
We'll review your request within 2-3 business days and verify your eligibility
3
Refund Processing
If approved, your refund will be processed within 5-10 business days to your original payment method
What's Not Refundable
Refunds will not be provided for:
- Tokens that have been fully consumed
- Presentations that have been successfully generated and exported
- Subscription fees for periods that have already been used
- Accounts that have violated our Terms of Service
- Refund requests made after 30 days from purchase
- Free trial periods or promotional credits
Processing Times
Refund Review
2-3 business days
Payment Processing
5-10 business days
Credit Card Refunds
3-5 business days
PayPal Refunds
1-3 business days
Need Help?
Policy Updates
We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated “Last modified” date. Continued use of our service after any changes constitutes acceptance of the new policy.